PRODUCT RETURNS

Here at the Urban you can shop safe in the knowledge that you’re getting the best shopping experience possible. That’s why we came up with the ‘No Quibble’ guarantee. Whilst we hope you are completely happy with your SAA purchase, if you aren’t there is no need to worry. We accept product returns within 12 months of purchase and will refund or replace, whichever you choose. Event tickets can be returned up to 7 days before the event, after which time they are non-refundable.

Bespoke and custom orders, made to your specific requirements, are non-refundable, unless faulty.

If a product is broken or damaged we will pay the return postage. If you simply don’t like the product or have changed your mind, we kindly request that you pay the return postage. A full refund will be issued via the same method as payment was received.

Please get in touch with our customer service team to arrange any returns you may have on + 92 315 7061 099

CANCELLING AN ORDER

Should you wish to cancel an order you have just placed please contact our Customer Services department on urbandrawingstore@gmail,com or by telephone (PK) +92 315 7061 099

COMPLAINTS

However hard we try to provide you with the best experience, sometimes something might go wrong. So if you’re not happy with the service or products you have received, we want to hear from you as soon as possible.

Wherever possible, complaints will be dealt with at once by the department concerned.

If the complaint needs time to address fully, we will reply immediately to acknowledge your complaint. We will then follow up within 48 hours.

If we still do not have an answer after 48 hours, we kindly request another 48 hours to fully deal with your issue. All complaints are seen by line managers and reported to the Managing Director. Any complaints received will be kept confidential.